Frequently Asked Questions

The buyer's journey is more complicated than what can be captured in your CRM.  The buyer also filters and withholds information to the sales rep.  Individuals are more likely to share insights to a 3rd party about the details of what really happened during the process.  

Absolutely!  We meet with your team to get an overview of accounts, information, engagement history, and any crucial additional information. Then we begin after that call!  No software to setup, no integration needed. 

We do both, but it depends on what each of our customer organizations are looking to achieve.  If it is understanding buyer's journey and experience, we can just focus on the external engagement. 

Many items are overlooked when a deal closes, but that doesn't mean they are free of issues.  Your buyer could have bought for a different reason that you imagine.  The rep might not have been as helpful as they could have been in supporting your customer.  The alignment from purchasing to execution could be smoother.  

Organizations are actively training their procurement teams to negotiate against SaaS contracts.  If you are giving future revenue away for the sake of getting a deal in today.  There is no time to delay. 

We will evaluate your previous contracts, do a gap assessment, looking at ASP, discounts, history of the account, seller tendencies, manager involvement, and overall contract structure.  

Yes, it is best to get an assessment first and then discuss scheduling a training for the team to help with future contract configurations and structure.